Customer Service Officer (Freight Forwarding)
Join our dynamic team as a Customer Service Officer (Freight Forwarding) and play a pivotal role in ensuring seamless logistics operations. Based in the vibrant region of Badung, Bali, you will be at the heart of our freight forwarding activities, managing administrative tasks, and providing exceptional customer service. This is your chance to be part of a growing company that values innovation and excellence in the logistics industry.
In this role, you will handle customer inquiries, manage documentation, and coordinate with various stakeholders to ensure smooth operations. You will use tools like SAP, MS Office, and specialized freight forwarding software to streamline processes. With a focus on customer satisfaction, you will be the first point of contact for clients, ensuring their needs are met with professionalism and efficiency.
📋 Tanggung Jawab Pekerjaan
- Handle customer inquiries and provide exceptional service
- Manage administrative tasks and documentation
- Coordinate with internal teams and external stakeholders
- Use SAP and MS Office to streamline processes
- Ensure compliance with freight forwarding regulations
- Provide regular updates and reports to management
- Assist in the development and implementation of new processes
- Maintain a high level of customer satisfaction
🎓 Kualifikasi & Syarat
- Bachelor's degree in Business Administration, Logistics, or related field
- Minimum 2 years of experience in customer service or administrative roles in the logistics industry
- Familiarity with SAP and MS Office
- Strong communication and interpersonal skills
- Ability to work in a fast-paced environment
- Proficiency in English and Bahasa Indonesia
- Knowledge of freight forwarding processes and regulations
- Certification in logistics or customer service is a plus
🛠️ Keahlian
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